DELIVERY
How much does my delivery cost?
France
Free delivery to a relay point or home delivery (with signature) for purchases over €200.
Under €200:
- Point relais: €4
- Home delivery with signature: €6
During sales periods:
Delivery is exclusively to the home (with or without signature). We do not offer in-store or point relais pick-up during this period. No delivery is offered during the sales period.
Europe (excluding Switzerland & UK)
10€
United Kingdom
20€
Outside Europe
35€
The prices displayed on our site are before tax according to your currency (excluding €).
Visit French VAT is automatically deducted at the time of payment.
Visit taxes and customs duties, if any are pay on receipt of parceldirectly with the carrier or the Swiss customs authorities.
Switzerland
Standard delivery: €15
Prices shown on our website are exclusive of tax for Swiss customers.
French VAT is automatically deducted at the time of payment.
Swiss taxes and any customs duties are payable on receipt of the parcel, directly to the carrier or Swiss customs authorities.
How long does delivery take?
Point relais via Mondial Relay (France only): 3 to 4 working days
Domicile via Colissimo (France): 3 to 4 working days
Switzerland: Estimated delivery time is between 4 and 6 working days (depending on customs clearance).
Are exchanges and returns free?
France
Returns are free of charge for all non-discounted orders.
Discounted products can only be returned at the customer's expense.
Return address:
Boutique 17H10
36 rue de Sévigné
Paris 75003
Switzerland
Returns are at the customer's expense, including customs fees for re-importation.
These fees will be deducted from the refund amount.
No exchanges are possible for Switzerland. To change size or model, you must make a return and place a new order.
Other countries (excluding France)
Returns are also at the customer's expense, with no possibility of exchange.
Visit returns are at the customer's expenseincluding re-import customs duties.
These costs will be deducted from the refund amount.
No exchange possible. To change size or model, you must make a return and place a new order.
How long do I have to make a return?
You have 30 days from receipt of your order to request an exchange or refund.
Switzerland: same deadlines, but refunds only (return costs deducted).
Holiday season: deadline extended to allow returns in January.
How do I return?
To arrange a return, contact our customer service department:
01 73 70 95 22
Email: boutique_paris3@17h10.com
Other countries outside France
A return label will be sent to you.
The cost of this label as well as any customs re-importation fees will be deducted from your refund once the package has been returned and checked.