FAQ
ABOUT 17:10
You can find our products in our 2 Paris boutiques:
BOUTIQUE SAINT-SULPICE
12 rue du Cherche-Midi, Paris 6
(du mardi au samedi de 11h à 19h)
BOUTIQUE SÉVIGNÉ
36 rue de Sevigné, Paris 3
(open Monday to Saturday, 11 a.m. to 8 p.m. and Sunday, 2 p.m. to 8 p.m.)
We're also organizing ephemeral boutiques in various cities! To stay informed, subscribe to our newsletter here or follow us on Instagram @1717:10.paris!
Our entire collection is on display. We also organize ephemeral boutiques in various cities! To stay informed, subscribe to our newsletter here or follow us on Instagram @1717:10.paris!
Subscribe to our newsletter. We'll keep you up to date on all our pop-up events, workshops, aperitifs, meetings and much more! We're also very active on Instagram and LinkedIn.
OUR COLLECTIONS
Click on the size no longer available, and you'll be asked to enter your e-mail address. You will be the first to be notified once the product is back in stock.
Please refer to the size guides for each product or write to us at h17:10:10.com.
Some items from our older collections are available in the "OUTLET" section of our e-shop. This allows you to buy items at reduced prices!
MY ORDER
Once the order has been validated, it is no longer possible to modify it.
If the order has not yet been prepared, it can be modified or cancelled. Contact us by email or telephone.
E-mail: hello@17:17:10
Tel: 01 73 70 95 22
Our "timeless" collection (colors: midnight blue, black, bottle green, petrol and white) is back every season for your pleasure.
However, for other parts, we produce in small quantities to avoid overproduction. So when the stock is sold out, there can be no restocking!
It may happen that certain items are put back in stock following returns. To be notified, enter your email address using the alert button on the product sheet of the item concerned.
Metropolitan France: delivery is free for purchases of €200 or more (€4 to €6 for smaller purchases).
En Europe la livraison est facturée 18€.
For other countries, your delivery will be charged €30.
If you choose delivery to a Mondial Relay point, your parcel will take between 3 and 4 working days to arrive.
Si vous choisissez la livraison à domicile via Colissimo relais votre colis mettra entre 3 à 4 jours ouvrés à arriver.
Pour les commandes ayant des produits remisés, le délais de livraison peut être rallongé de 10 jours.
To track the delivery of your parcel, please go to "My orders" in your customer area. There you can retrieve your tracking number and all the information relating to your order.
It is possible to pick up your order free of charge in our stores. You will be asked to do this when you confirm the delivery method of your order.
When you choose in-store collection, you have two options:
- BOUTIQUE SAINT-SULPICE
12 rue du Cherche-Midi, Paris 6
Monday (2pm-7.30pm) and Tuesday to Saturday (11am-7.30pm)
- BOUTIQUE SÉVIGNÉ
36 rue de Sevigné, Paris 3
Monday to Saturday (11am-8pm) and Sunday (2pm-8pm)
Metropolitan France: free delivery on orders over €200.
Thanks to our partner Alma, you can now pay in two or three instalments.
RETURNS, EXCHANGES & REFUNDS
Your refund will be processed within 14 working days of receipt and inspection of the items.
The refund will be made by the same means of payment you used to pay for your order.
Oui, les retours sont offerts en France métropolitaine et en Corse*. Ils sont à votre charge depuis les autres pays/régions.
Pour les articles remisés, le retour est à la charge du client.
You have 14 days from receipt of your order to return it for exchange or refund if it is unsuitable. Return times are extended during the festive season to allow you to make a 17:10 gift and exchange it in January if necessary.
To generate a prepaid return label :
1. Send us an e-mail to17:10 or call 01 73 70 95 22, indicating the product you wish to return and your order number.
2. Vous recevrez un email avec une étiquette de retour.
Choose a standardized parcel or reuse the box in which the products were delivered. Place the products in their original packaging, with their labels uncut and in perfect condition for resale (unworn, unwashed, undamaged, undirty).
3. Then print your return label and drop off your parcel at your nearest Mondial Relay point.
* Returns are free of charge for all our products except those benefiting from a discount.
You can return an item purchased online directly to one of our boutiques.
Your item will then be refunded within 14 working days (excluding weekends and public holidays) from the date of deposit.
It is possible to return an order paid with a gift card. It will be refunded within 14 days.
Absolutely!
Click on the following link, or call 01 73 70 95 22.
PAYMENTS
Payment on our site can be made by:
-Credit card (Visa, Mastercard)
-By Paypal
-3x or 4x payment with our partner Alma
- Try before you buy ( D+15 or D+30 )
Your invoices are available in your My Account / My Orders area. Simply click on the order in question and download your invoice. You can also write to us at17:10
If the value of your order exceeds the value of your gift card, you can complete your purchase by another means of payment.
If the value of your order is less than the value of your gift card, you can use it for your next purchase.
OUR SHOPS
We have two boutiques, all located in Paris.
BOUTIQUE SAINT-SULPICE
12 rue du Cherche-Midi, Paris 6
Du mardi au samedi (11h-19h)
01.89.32.77.05
BOUTIQUE LE MARAIS
36 rue de Sévigné, Paris 3
Ouverte tous les jours.
01.73.70.95.22
For all in-store purchases, you have 14 days from the date of purchase to make an exchange.
Please bring your receipt with you.
Don't hesitate to ask our sales assistants for advice, and they'll be happy to help you find the right size.
Les articles achetés en boutique ne sont pas remboursables.
Ils peuvent faire l’objet d’un échange ou d’un avoir, sur présentation du justificatif d’achat, dans un délai de 15 jours à compter de la date d’achat.
En boutique, nous vous proposons un accompagnement personnalisé grâce à nos conseillères en image expérimentées, afin de vous aider à trouver les coupes et les couleurs qui vous mettent le plus en valeur.
Nous réalisons également les retouches sur les tailleurs achetés chez 17H10, pour garantir une tenue parfaitement ajustée.
Pour aller plus loin dans l’expérience, nous proposons aussi des ateliers de colorimétrie et de morphologie, ainsi qu’un service de tailleur sur mesure, pour créer une pièce unique adaptée à votre silhouette et à vos besoins.
Nous vous invitons à découvrir notre page "nos services" afin d'en prendre connaissance.
Custom Tailored Suits lets you choose your fit, fabric, colors and styling details, and we'll make sure they fall perfectly.
The lead time is 8 weeks.
To do so, make an appointment to visit our boutique:
BOUTIQUE SEVIGNÉ
01.73.70.95.22
On the day of your appointment, choose your fabric, the lining and all the customizations your tailor will make for you.
Once your suit is ready, we call you back for the first fitting to identify any adjustments you need to make to perfect your outfit.
For more information about Custom Tailored Suits, please visit this page.
If you'd like to learn how to put on clothes that really flatter you, click here.
CONTACT US
If you have any questions about our products, our stores, an order or anything else, please don't hesitate to contact us by e-mail:17:10
We are very active on social networks.
Instragram: https:17:10
Facebook: https:17:10
Pinterest: https://www.pinterest.fr/17h10paris/
Linkedin: https:17:10
JOIN 17:10
If you would like to join us, please send your application to17:10



