Free home delivery (with signature) from 200€ purchase.
Under 200€ :
- Point relais: €4
- Domicile with signature: €6
During sales periods: home delivery only (with or without signature). No in-store pick-up or drop-off is available during this period. No delivery is offered during the sales period.
Europe (excluding Switzerland & UK): €10
United Kingdom: €20
Outside Europe: €35
Switzerland :
Standard delivery: €15
Prices shown on our website are exclusive of tax for Swiss customers.
French VAT is automatically deducted upon payment.
Swiss taxes and customs duties, if any, must be paid directly to the carrier or Swiss customs authorities upon receipt of the parcel.
How long does delivery take?
Point relais via Mondial Relay (France only): 3 to 4 working days
Domicile via Colissimo (France): 3 to 4 working days
Switzerland: Estimated delivery time is between 4 and 6 working days. This time may vary slightly depending on customs clearance.
Are exchanges and returns free?
France :
Returns are free for all non-discounted orders.
Discounted products may only be returned at the customer's expense.
All returns must be sent exclusively to the following address: Boutique 17H10 36 rue de Sévigné Paris 75003
Switzerland :
Returns are at the customer's expense, including customs fees for re-importation.
We will deduct these costs from the refund amount.
Exchanges are not possible for orders shipped within Switzerland.
To change size or model, you will need to make a return and place a new order.
Other countries: Returns are also at the customer's expense, with no possibility of exchange.
How long do I have to make a return?
You have 30 days from receipt of your order to request an exchange or refund.
Switzerland: The same deadlines apply. However, we will only issue refunds, minus the cost of returning the goods.
During the festive season, this period is extended to allow you to offer parts and return them if necessary in January.
How do I return?
To arrange a return, please contact our customer service department:
Switzerland: A return label will be sent to you. The cost of this label as well as any customs re-importation fees will be deducted from your refund once the package has been returned and checked.
